Responsible Gaming

Gaming Should Be Entertainment

Online casino gaming should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. While casino games can be fun and exciting, it's important to remember that the odds always favour the house. Only gamble with money you can afford to lose, and treat any winnings as a bonus rather than income.

Age Verification

In New Zealand, you must be 18 years of age or older to participate in online casino gaming. This is a legal requirement and is strictly enforced. If you are under 18, please do not access gambling websites. Parents and guardians are encouraged to discuss responsible gaming with young people and to use parental controls where available.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to try to win back money
• Hiding gambling activities or lying about the amount spent
• Feeling anxious, irritable, or restless when not gambling
• Gambling to escape problems, stress, or negative emotions
• Neglecting family, work, or personal responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Failed attempts to cut down or stop gambling
• Experiencing relationship conflict related to gambling habits
• Loss of interest in other hobbies or activities

Self-Help Tools & Responsible Gaming Features

Most reputable online casinos offer tools to help you stay in control of your gaming. These include:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you're willing to lose during a session
• Reality Checks: Receive regular pop-up reminders during play sessions showing your time spent and money wagered
• Time-Out/Cool-Off Period: Take a break from gambling for a set period without closing your account entirely
• Self-Exclusion: Voluntarily exclude yourself from an online casino for a predetermined period or indefinitely
• Account Closure: Permanently close your account if you wish to stop gambling

We encourage you to use these tools proactively to maintain healthy gaming habits.

Support Organisations

If you or someone you know is struggling with problem gambling, help is available. The following organisations offer free, confidential support:

New Zealand

• Problem Gambling Foundation (PGF) – Free helpline and support services for New Zealanders affected by gambling problems.
  Website: www.pgf.nz
• Gambling Helpline (Aotearoa/NZ) – 24/7 free and confidential phone support.
  Phone: 0800 654 655 (24 hours, 7 days a week)
  Website: www.gamblingsupport.org.nz
• Sense Te Pou – Mental health and addiction support services.
  Website: www.sensepou.org.nz

International Support

• UK – GamCare – Free support, advice, and treatment services.
  www.gamcare.org.uk
• UK – GamStop – National self-exclusion scheme for online gambling.
  www.gamstop.co.uk
• Australia – Gambling Help Online – Counselling and support services.
  www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council – Education and support resources.
  www.responsiblegambling.org
• USA – National Council on Problem Gambling – Help and referrals for problem gambling.
  www.ncpgambling.org

If You Need Help

Don't wait – reach out today. Problem gambling is treatable, and seeking help is a sign of strength, not weakness. Whether you're concerned about your own gambling or that of a loved one, confidential support is available from the organisations listed above.

Remember: You are not alone, and there is always someone ready to help. Call the Gambling Helpline on 0800 654 655 or visit www.gamblingsupport.org.nz for immediate assistance.